FAQ

Goodhearts Surplus FAQ

 What currency are your prices listed in?

All prices are listed in USD.

What payment methods do you accept?

We accept all major credit cards (Visa, AMEX, Mastercard) and Shop Pay, PayPal, Google Pay. 

 Where do you ship?

 All orders are shipped from Los Angeles, California. 

 Can I cancel or edit my order?

We cannot cancel or edit orders once they are placed.

 How do I track my order?

 Please use the tracking info provided in your shipping confirmation email. 

 When will my order ship?

 Orders can take up to 3-5 business days from the purchase date to be shipped.  

Is there a shipment carrier policy? 

Yes, once the order is in the hands of the shipping carrier, we are not responsible for any stolen, damage or loss items. 

What is your return policy?

All sales are final. No refunds accepted, no returns honored. Items with significant factory defects are accepted for exchange within 48 hours from when the shipment is received.

Who can I contact if I have more questions?

Please contact info@goodheartssurplus.shop for any further questions or information.